There is a 6 hour cancellation window. Please cancel your reservation prior to 6 hours before your class to have your class refunded to your account for rebooking and to avoid loss of classes or fees.

If you are canceling within the 6 hour window because of a sudden emergency or illness, please contact the studio at (719) 433-6616, Manager Leah at (719) 648-5563, or your instructor to have your class early canceled and returned to your account.

• Note: The booking window closes 2 hours before class. If you are canceling your reservation within that final 2 hour window for any other reason other than a sudden emergency or illness, you will not get the class credit returned to your account.

  • For Unlimited Membership holders, the same policy applies, but you will be automatically charged the $8 cancellation fee instead of losing class credit.

Unlimited Membership holders: there is an automatic $8 fee for late canceled bookings and no call, no shows. This is to pay the instructor. This applies to only Monthly Unlimited Memberships which includes: Unlimited Pole/Specialty and Non-Aerial Membership, Unlimited Aerial/Specialty (non-pole) Membership,  & Unlimited All Classes Membership.     

If you need to cancel within the 6 hour window but before the last 2 hours before class, please reach out for the chance at getting the class credit returned to your account for future use. This is up to the discretion of each instructor, and based on history of late cancellations of the 4 weeks prior. Those with several late cancellations may not get the class credit returned.

• This same policy applies for the Unlimited Membership holders, but with the $8 fee instead of losing class credit.